Privacy Policy

Effective Date: [Insert Date]
Felubala Media (Pty) Ltd
Registration No: 2021/445179/07
Email: info@felubalamedia
Website: www.felubalamedia.co.za

At Felubala Media, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information in line with the Protection of Personal Information Act, 2013 (POPIA) of South Africa.

1. Scope of This Policy

This policy applies to all clients who:

Purchase WordPress website design services,
Use our digital marketing and search engine optimization (SEO) services,
Register domain names and web hosting through us,
Interact with us via our website, social media, or email.

2. Information We Collect

We collect the following types of personal information:

Full name, company name, and contact details;
Email addresses and social media handles;
Business information provided for marketing services;
Hosting and domain details (e.g., chosen domain name, DNS settings, etc.);
Website content and analytics related to our services;
Billing and payment information (processed securely via third-party payment processors).

3. How We Use Your Information

Your personal information is used for the following purposes:

To provide and manage website, domain, and hosting services;
To set up and manage your digital marketing campaigns;
To maintain communication and provide technical support;
To improve our services and comply with legal requirements.

4. Domain and Hosting Ownership Policy

To ensure the security and protection of all client websites from cyberattacks and unauthorized access:

All domains and hosting accounts are privately held by Felubala Media for a minimum of 12 months from the date of purchase, under client authorization.
This policy ensures that we can apply maximum security measures and prevent vulnerabilities due to misconfiguration or poor access control.
Clients grant Felubala Media permission to act as the registrar and technical administrator for this period.
Ownership will be fully transferred to the client upon written request after the 12-month period.

5. Digital Marketing & Social Media Access

In order to execute digital marketing and page management services effectively:

Clients are required to grant Felubala Media or its official representatives admin access to their relevant social media pages and advertising platforms (e.g., Facebook, Instagram, LinkedIn, Google Ads).
This access is strictly used for service delivery purposes only and will be revoked upon cancellation of services or client request.

6. Protection of Personal Information (POPIA Compliance)

Felubala Media is fully compliant with the Protection of Personal Information Act, 2013 (POPIA). We take the following steps to protect your information:

All client data is stored on secure servers with encryption and access control.
No information is shared with third parties without your explicit consent.
We limit access to your information to only authorized personnel.
We perform regular audits to ensure compliance with POPIA requirements.

7. Retention of Data

We retain personal information only as long as required for operational, legal, and contractual purposes. Upon service termination, personal data is either anonymized or securely deleted after 90 days, unless legally required otherwise.

8. Your Rights Under POPIA

You have the right to:

Access and request copies of your personal data;
Request correction or deletion of your data;
Withdraw consent for processing at any time;

9. Cookies and Tracking

Our website may use cookies for analytics and marketing purposes. You may manage your preferences via your browser settings.

10. Updates to This Policy

Felubala Media reserves the right to update this Privacy Policy when necessary. All updates will be posted on our website.

11. Contact Us

If you have any questions regarding this policy or your personal information, please contact us at:

Felubala Media
Email: info@felubalamedia.co.za
Whatsapp: 065 6124 792
Website: www.felubalamedia.co.za